1 General

1.1 These general conditions apply to all offers of Monere. The conditions are accessible to everyone and included on the Internet site of monere-equestrian.com.

1.2 By placing an order, you indicate that you agree with the delivery and payment conditions. Monere reserves the right to change its delivery and / or payment terms after the expiration of the term.

1.3 Unless otherwise agreed in writing, the general or specific conditions or stipulations of third parties are not recognized by Monere.

1.4 Monere guarantees that the delivered product meets the agreement and meets the specifications listed in the offer.

2. Delivery

 

2.1 Delivery takes place while supplies last.

2.2 In the context of the rules of distance selling will Monere orders within 30 days. If this is not possible (because the ordered item is out of stock or no longer available), or there is a delay for other reasons, or an order can not or only partially implemented, then the consumer receives within 1 month after placing the order message and in that case he has the right to cancel the order without cost and notice.

2.3 The delivery obligation of Monere will be fulfilled, subject to proof to the contrary, once the Monere delivered goods once to the buyer are offered. In case of home delivery, the report of the carrier, containing the refusal of acceptance, serves as full evidence of the offer of delivery.

2.4 All periods mentioned on the internet site are indicative. No rights can therefore be derived from the periods stated.

3. Prices

3.1 Prices will not be increased within the term of the offer, unless legal measures make it necessary or if the manufacturer implements interim price increases.

3.2 All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.

3.3 All prices on the site are in euros and include 21% VAT.

4. Trial period / right of withdrawal

 

4.1 If there is a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Civil Code), the customer has the right to return (part of) the delivered goods within a period of 14 days without giving a reason. This is valid for all standard items and with the exception of our personalized printed items and the swarovski collection, which are handmade to order and therefore cannot be returned.  

This period begins when the ordered items are delivered. If the buyer after this period has not returned the delivered goods to Monere, the purchase is a fact. The customer is obliged, before proceeding to return, within the period of 14 days after delivery to report in writing (by email) to Monere. The buyer must prove that the delivered goods are returned in time, for example through a proof of postal delivery. Return of the goods must be in original packaging (including accessories and documentation) and in new condition. If the goods have been used by the buyer, encumbered or damaged in any way, the right to rescission within the meaning of this paragraph expires. Subject to what is provided in the preceding sentence, Frontriemenshop.nl ensures that within 30 days after proper receipt of the return, the full purchase price to the buyer is refunded. The return of the delivered goods is entirely at the expense and risk of the buyer.

Our front straps, embellishments, personalization on equestrian and/or horse items, are custom made, by hand, especially for you.  Hereby the right of withdrawal expires. Unless it can be clearly demonstrated by the consumer that the customized product does not comply with the agreement reached between consumer and entrepreneur.

4.2 The right of dissolution, as described in the previous paragraph, only applies to the delivered goods.

4.3 The right of withdrawal does not apply to:

* goods manufactured according to the consumer's specifications, for example customization, or which have a clear personal character. (Think for example of front belts made to your own design)

* Goods that cannot be returned due to their nature, for example because of hygiene.

5. Data management

5.1 If you place an order with Frontriemenshop.nl, then your data will be included in the customer base of Frontriemenshop.nl. Monere adheres to the Data Protection Act and will not provide your information to third parties. See our Privacy Policy.

5.2 Monere respects the privacy of the users of the Internet site and ensures confidentiality of your personal information.

5.3 Monere makes in some cases use of a mailing list. Each mailing contains instructions to remove yourself from this list.

 

6. Warranty

6.1 Monere guarantees that the delivered products meet the requirements of usability, reliability and longevity as they are reasonably intended by parties to the agreement, and is therefore responsible for the factory guarantee of the product delivered to you.

6.2 Monere is never responsible for the ultimate suitability of the goods for each individual application by the customer, nor for any advice regarding the use or application of the goods.

6.3 The buyer is obliged to deliver the goods at obliged to immediately check the delivered goods upon receipt. If it appears that the delivered goods are incorrect, faulty or incomplete, then the customer (before proceeding to return to Monere) these defects immediately in writing (via email) to report to Frontriemenshop.nl. Any defects or faulty products should and can be up to 14 days after delivery to Monere be reported in writing. Return of the goods must be in the original packaging (including accessories and documentation) and in new condition. Use after detection of failure, damage after detection of failure, encumbrance and / or resale after detection of failure, does this right to complain and return completely.

6.4 If the complaints of the customer by Monere are found to be justified, Monere will, at its discretion, either replace the delivered goods free of charge or make a written (via email) arrangement with the customer about the compensation, on the understanding that the liability of Monere and therefore the amount of compensation is always limited to a maximum of the invoice amount of the goods, or (at the discretion of Monere) to the maximum in the case in question by the liability insurance of Monere covered amount. Any liability of Monere for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect or consequential damages or damage due to lost profits.

6.5 The warranty does not apply if: A) and as long as the customer is in default towards Monere; B) the customer has repaired and / or processed the delivered goods themselves or has had them repaired and / or processed by third parties; C) the delivered goods are exposed to abnormal conditions or otherwise carelessly treated or contrary to the instructions of Monere; D) the inadequacy is wholly or partially the result of regulations which the government has set or will set regarding the nature or quality of the materials used.

6.6 No warranty is given on the washing of products, this is entirely at your own risk.

7. Offers

7.1 Offers are without obligation, unless otherwise stated in the offer.

7.2 Upon acceptance of a non-binding offer by the buyer, Monere reserves the right to revoke or deviate from the offer within 3 business days after receipt of that acceptance.

7.3 Verbal commitments commit Monere only after they have been expressly confirmed in writing (by e-mail).

7.4 Offers of Monere do not automatically apply to repeat orders.

7.5 Monere can not be held to its offer if the customer should have understood that the offer, or a part thereof, contains an obvious mistake or error.

7.6 Supplements, modifications and / or further agreements are only valid if agreed in writing (by email).

8. Agreement

8.1 An agreement between Monere and a customer comes about after an order has been assessed by Monere on feasibility.

8.2 Monere reserves the right, without giving any reason not to accept orders or assignments, or only to accept under the condition that the sending occurs under Rembours or after advance payment.

9. Images and specifications

9.1 All images, photographs, drawings etc., including data on weights, dimensions, colors, images of labels, etc. on the website of Frontriemenshop.nl are approximate only, are indicative and can not lead to compensation or dissolution of the agreement. 

 

10. Force Majeure

10.1 Monere is not liable if and insofar as its commitments can not be met due to force majeure.

10.2 Force majeure includes any strange cause, as well as any circumstance, which in all reasonableness should not come at her risk. Delay at or failure to perform by our suppliers, disturbances in the Internet, disturbances in the electricity, disturbances in e-mail traffic and disturbances or changes in technology provided by third parties, transport difficulties, strikes, government measures, delays in the supply, negligence of suppliers and / or manufacturers of Monere as well as auxiliary persons, defects in auxiliary or transport equipment count explicitly as force majeure.

10.3 Monere reserves itself in the case of force majeure the right to suspend its obligations and is also entitled to terminate the agreement in whole or in part, or to claim that the content of the agreement is modified in such a way that implementation remains possible. In no case is Frontriemenshop.nl bound to pay any fine or compensation.

 

11. Liable

11.1 Monere is not liable for damage caused by misuse of the products. Before use, read the instructions on the packaging and / or consult our website.

12. Applicable law / competent court

12.1 On all agreements, Dutch law applies.

12.2 Disputes, resulting from an agreement between Monere and the buyer, which can not be resolved in mutual consultation, will be settled by the competent court within the district of The Hague, unless Monere prefers to refer the dispute to the competent court.